Website security

At M&G, we’re dedicated to protecting the safety of your personal information and investment data with robust security processes.

Privacy and cookies

Find out more about cookies and how we maintain your privacy.

Privacy and cookies

Verifying your identity

Find out more about how and why we need to verify your identity.

Verifying your identity

Fraud prevention and online safety

Find out more about the steps we take to prevent fraud.

Fraud prevention and online safety

Fraud alerts

View the latest alerts on known fraud activity.

Fraud alerts

The highest standards of security

We take our responsibility to protect your personal information and investment data very seriously. That’s why we have put in place the most up-to-date security measures in commercial use to ensure you can use our website with confidence.

24-hour protection against attack

Our website is protected by firewalls and intrusion detection security measures that safeguard against malicious attack. We have 24-hour monitoring arrangements in place to support these measures and our control processes are subject to regular risk assessment and review to ensure they remain effective.

Encryption technology to safeguard sensitive data

We use strong encryption technology to ensure all sensitive data communications are protected until they reach our systems. This ensures any personal information passed over the internet cannot be read or changed by anyone else. Online applications and the 'My Account' areas of this website are secure areas, as they are used to capture personal information about our customers.

When you visit an encrypted area of this website, Internet browsers, such as Microsoft Internet Explorer, will show you a website is secure by displaying a padlock symbol in the browser window. The letters ‘https’ will also be displayed in front of the website address (URL) in the browsers navigation bar. You can click on the padlock symbol to reveal our Registration Certificate which has been issued by Verisign, a leading certificate authority.

Protecting our brand integrity

We also use brand protection measures to monitor for sites on the internet that register and use similar URLs and content. We take appropriate steps to ensure the early detection and removal of malicious phishing sites.

Protecting private investors

When you invest with M&G, we take many precautions to protect your personal information and investment data.

If you’re an existing customer, you’ll need to complete our comprehensive customer registration process before you can carry out certain types of transactions or receive specific services on this website such as ‘My Account’.

The information you provide allows us to uniquely identify you when you come to use these services. However, if you are new to M&G you can invest online without the need to register.

‘My Account’

Logging into ‘My Account’ is completely secure, thanks to the rigorous security measures and identification processes we’ve put in place.

In addition to the robust security measures used throughout our website, the secure area (‘My Account’) has additional levels of security, as it’s the only place where you can access and manage your M&G investments online.

As part of our secure login process, we’ll confirm your registration for ‘My Account’ by sending your Personal Identification Number (PIN) by post to your registered address.

Your first log-in

The first time you log in to ‘My Account’, we’ll ask you to enter your Internet ID (provided at registration) together with your PIN and the answer to your security question that you gave when registering.

Once you’ve successfully logged in, we’ll prompt you to change your PIN to one that’s more memorable for you.

Subsequent log-ins

Each time you subsequently log in to ‘My Account’, we’ll ask you to enter your Internet ID and PIN. We use these details to confirm your identity before we give you the appropriate information and resources you need. You can make a note of your internet ID, but never write down your PIN.

The security and protection of your data is a shared responsibility, so you should take care to ensure that your PIN remains confidential as set out in our website terms and conditions. For useful tips on online protection, read more on how to stay safe online.

For your protection, we’ll automatically log you out of your ‘My Account’ if your session is inactive for 10 minutes or more.

We’ll never ask for your registration details

Remember: we’ll never email you asking you to divulge any personal information, including your ‘My Account’ registration details. If you have received an email that claims be from M&G asking for this information or have any other suspicions, delete it and contact us immediately.